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The GarageBuddy Guarantee
We don't just list garages — we stand behind the work. Here's how your money and your car are protected on every booking.
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Escrow payment
Your money is held securely by GarageBuddy until you approve the completed work. The garage never gets paid early.
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12-month warranty
Every booking via GarageBuddy is covered by a 12-month parts-and-labour warranty on the specific job done.
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Free inspection
No obligation, no surprises. The garage gives you a full inspection and transparent quote before any work begins.
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Fair pricing guarantee
Upfront prices shown before you book. Use the Quote Checker to verify any existing quote against our market database.
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Free dispute mediation
If something goes wrong, our team investigates and mediates at no cost. Escrowed funds are protected throughout.
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Photo documentation
Garages document all work with before-and-after photos attached to your service record and car wallet.
How escrow protects you
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You pay into escrow
Funds are held safely by GarageBuddy — not the garage.
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Work gets done
The garage documents it with before & after photos.
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You approve, we release
Happy? Funds release. Not happy? Open a dispute.
If something goes wrong
Free, fast, fair dispute mediation — your escrowed funds stay protected the whole time.
1
Raise a dispute
Open a case from your booking history. Attach any photos or messages.
2
We investigate
Our team reviews the case, contacts the garage, and requests evidence within 48 hours.
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Resolution
We issue a fair ruling. Full, partial or zero refund from escrow based on findings.