Infiniti Service Mussafah – Al Masaood Automobiles
Infiniti Service Mussafah, part of Al Masaood Automobiles, is located in Mussafah and specializes exclusively in Infiniti vehicles. The workshop offers mobile service options, bringing maintenance and repairs directly to customers across Abu Dhabi. With a 4.5-star rating from 442 reviews and a 3-month warranty on all work, the service center provides reliable care backed by customer confidence and transparent guarantees.
Services & upfront pricing
Indicative prices — confirmed after free inspection.
I am overwhelmed with the response taken by service manager Hazim, service advisor Neema and the technician Amit...Initially I felt my case was not been taken care and there is a delay. At the end, my car was promised to be delivered before time and they have escalated this issue to higher level and as a customer even I did escalation to infiniti middleEast and ensured parts are reaching on time.nnIn turn Hazim and Neema gave me appropriate response to my queries and addressed all issues. When ever it's required.
One of the best car service experience I had! I was supported by a very professional and caring person called Khalil. He went out of his way to understand my car problems in detail and to provide solutions. He was very prompt in response, explanation, and he kept me informed at all times. I genuinely felt that he cared not only about the car but also about me and my full satisfaction. Truly Khalil is a remarkable person with great qualities which made this experience smooth and comfortable!
Amazing service always staff helpful to people so good and great service
I am writing to express my utmost gratitude and admiration for the outstanding service I received from Khalil, a service advisor at your Infinity Mussafah branch. I believe it is essential to recognize exceptional customer service, and I sincerely hope that this feedback reaches the management to acknowledge Khalil's commendable efforts.nnFrom the moment I arrived at the branch, Khalil's professionalism and dedication were evident. He greeted me with a warm smile and ensured that I felt welcomed and valued as a customer. Khalil's ability to create a positive and friendly atmosphere instantly put me at ease, setting the tone for a remarkable experience.nnKhalil exhibited an exceptional level of expertise and knowledge about the services provided. He attentively listened to my concerns and patiently addressed each one of them, providing detailed explanations and guidance throughout the process. His deep understanding of the products and services offered by Infinity was truly impressive, and it instilled confidence in me as a customer.nnMoreover, Khalil demonstrated remarkable problem-solving skills when faced with a minor issue during the service. He handled the situation efficiently and professionally, going above and beyond to rectify the problem promptly. His proactive approach and commitment to ensuring customer satisfaction were truly remarkable.nnIn addition to his technical expertise, Khalil's exceptional communication skills deserve special recognition. He effectively conveyed complex information in a clear and concise manner, ensuring that I understood the necessary steps and requirements for the service. His friendly demeanor and patience in answering my questions made me feel valued and appreciated as a customer.nnThe overall experience I had with Khalil surpassed my expectations, and it is a testament to his dedication, professionalism, and commitment to providing exceptional customer service. I genuinely believe that his exceptional skills and customer-centric approach make him an invaluable asset to your team.nnI would like to express my sincere gratitude to Khalil for his outstanding service and commend him for his exceptional work ethic. It is evident that he takes great pride in his role and consistently goes the extra mile to ensure customer satisfaction. I strongly urge the management to acknowledge his exemplary performance and extend their appreciation to him.nnOnce again, I would like to thank Khalil for his exceptional service and commend him for embodying the values of your organization. I am truly grateful for the positive experience I had at Infinity Mussafah branch, thanks to Khalil's efforts.
I took my car in today for an oil and filter change, and I’m genuinely impressed with the experience. The team at Al Massoud was extremely polite, professional, and helpful from start to finish. Everything was done efficiently, and they made sure I was well informed throughout the process. I really appreciate the great service definitely a 5-star experience. Highly recommend!